frequency asked questions

When will I receive my order?

Delivery times vary according to where you live. They range from three to ten working days, but generally speaking your package will arrive within 7 days.  We process and ship orders every monday and thursday. 

I opted for an in-store collection, when can I collect my order?

Please give us 24 hours before coming in to collect your parcel. Our shop hours are from 10am - 5pm Monday to Saturday, and some Sundays.

Do you ship internationally?

Please contact us directly if you would like an item shipped internationally. This payment will be processed through paypal. We hope to be integrated and shipping internationally by the Summer 2021. 

I want to get someone a present, can you send parcels directly to friends, as a gift?

Yes, just let us know that you'd like the parcel sent to a loved one and we will personalise a card and message, sent by us, for you to them. 

 

Want to know anything else? Send us a mail at hello@betterhalf.co.za & we'll get back to you as soon as we can.