SHIPPING & RETURNS
We want you to be satisfied with your purchase and the experience of shopping with us. Our garments and homeware are hand picked with love and curated with attention to detail. Please care for and cherish each item to prolong its lifetime.
Although we hope you are satisfied with your selected items, we do understand that sometimes things don't always work out the way we want them to, and that’s okay too.
Here's what you need to know about our shipping, returns and refunds.
We have a flat shipping fee of R75 for clothing and jewellery. This rate is our standard goods rate and applies if your purchase weighs between 0kg and 2kgs. Most of our clothing and jewellery, and some homeware items fall into this shipping category.
If you purchase an item which weighs between 2kgs to 15kgs, or you purchase numerous items, collectively weighing somewhere in this region, you will be charged a heavy shipping rate of R150. All of our rugs fall into this shipping category currently.
If you are based in Cape Town, and you would like to waiver the shipping costs, we have a pick up in store option available. Once your package is ready for collection, we will notify you and you will have 1 week to collect it. If for some reason you are unable to collect within this time, please let us know so we can try our best to accomodate you.
Our trusted courier company is the The Courier Guy. A tracking number will be sent to you via email once the order is complete, allowing you to track your parcel on their website. A physical address and a contact number is required for all orders placed online.
A signature will be requested upon delivery, so we suggest providing an address where someone will be able to sign between 9am and 5pm. If the recipient is unavailable at the time of delivery, your parcel will be left with someone who will be required to sign. Unfortunately, we are not able to deliver to P.O. Box addresses.
All orders have a 2 working day processing time before being shipped. Working days are Monday to Friday and do not include Public Holidays.
Processing and Packaging usually takes place on Mondays, and Thursdays.
We use the fastest possible shipping methods available to us and generally orders are placed, processed and delivered within 7 working days. Should there be any unforeseen delays in delivery and your order is not delivered within 21 days, we will refund your order for the amount of the goods purchased.
Please note that we do not process orders and our courier service do not deliver on the following occasions: public holidays; weekends; between 23 December - 6 January.
RETURNS AND EXCHANGES
Once your item has been delivered to you, you will have 24 hours to notify us whether or not you are happy with it. Please mail us at firstname.lastname@example.org.
From then, our returns policy lasts 7 days. You will have 7 days to courier the item back to us, using a trackable service. This is at your own expense.
To be eligible for a return, your item must be unused and in the same condition that you received it. A proof of purchase is required and It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and transferred to you, within 7 days.
UNFORTUNATELY, WE DO NOT OFFER RETURNS OR REFUNDS ON ANY SALE ITEMS OR JEWELLERY.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
We know the fine print isn’t the fun part of online shopping but it’s here for a reason. So, if you’re reading this, thank you for taking the time!