shipping and returns
We want you to love what you find here. Every piece in our collection is hand-picked and curated with care, and we hope it brings the same joy to your wardrobe that it brought to ours. That said, we know shopping online isn't always perfect, and we've got you.
Shipping
We charge a flat shipping fee of R100 on all clothing orders, delivered right to your door via our trusted couriers.
Once your order is on its way, you'll receive a tracking number by email so you can follow your parcel every step of the way.
A few things to note:
- A physical address and contact number are required for all online orders
- A signature will be requested on delivery, so we suggest using an address where someone is available between 9am and 5pm. If you're not home, whoever is there will be asked to sign
- We're unable to deliver to P.O. Box addresses
- All orders have a 2 working day processing time before they're shipped (working days are Monday to Friday, excluding public holidays)
- Orders are generally delivered within 7 working days
- If your order hasn't arrived within 21 days, we'll refund you in full
We do not process orders or ship on public holidays, weekends, or between 23 December and 6 January.
Based in Cape Town? You're welcome to skip the shipping fee and collect in store. We'll let you know when your order is ready, and you'll have 1 week to collect. If you need a little more time, just reach out and we'll do our best to accommodate you.
Returns & Exchanges
We hope it's love at first wear But if it's not, here's how it works.
You have 24 hours from delivery to let us know you'd like to return something. Drop us a line at betterhalfclothing@gmail.com and we'll take it from there.
From that point, you have 7 days to courier the item back to us using a trackable service. Return shipping is at your own cost.
To qualify for a return, your item must be:
- Unworn and in its original condition
- In its original packaging
- Accompanied by proof of purchase
Once we receive and inspect your return, we'll be in touch. If approved, your refund will be processed and transferred to you within 7 days.
Please note: we do not offer returns or refunds on sale items.
Late Refunds
If you're still waiting on a refund, here's what to do first:
- Check your bank account again — sometimes it's already there
- Contact your credit card provider — posting can take a few days
- Reach out to your bank directly
If you've done all of the above and still nothing, email us at betterhalfclothing@gmail.com and we'll sort it out.